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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: September 25, 2025

Table of Contents

Movo, the company that owns the Movo Taxi and Movo Captain applications, places the highest importance on protecting user data. Your trust is deeply valued, and we are committed to safeguarding your personal information and processing it in accordance with applicable laws and regulations. By using our applications or website, you acknowledge and agree to the terms of this policy.

1. Scope of the Policy

This policy applies to all personal data collected through:

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Mobile applications (iOS / Android)
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The official service website
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Other approved communication channels (customer support, email, social media)

2. Data Collected

Data Provided by the User:

Includes, but is not limited to: full name, phone number, email address, city, date of birth, or any information requested during registration or profile updates. Additional data may be requested when contacting customer support or participating in promotional campaigns.

Data Collected Automatically:

Such as IP address, device type and operating system, language settings, geographic location, and in-app browsing history.

Third-Party Data:

When a user books a ride for another person using their data (e.g., phone number), the user is fully responsible for informing that person of this policy and obtaining their consent.

Data from External Sources:

Includes user ratings, insurance companies, regulatory authorities, or any legally authorized entities.

3. Purpose of Data Use

We collect and process your data for the following purposes:

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Fulfilling transportation requests and coordinating with drivers
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Creating and managing user accounts
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Providing 24/7 customer service and technical support
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Sending notifications, alerts, and marketing offers (with opt-out options)
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Enhancing service quality and ensuring transaction security
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Sharing data with insurance companies for protection and compensation purposes
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Complying with legal requirements issued by competent authorities

4. Access to User Device

The application may request certain permissions, including:

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Location: To accurately determine your position and assist driver navigation
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Contacts: To allow booking rides for individuals in your contact list
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Storage: To store temporary data necessary for app functionality

These permissions will only be activated with your explicit consent and can be revoked at any time via your device settings.

5. Data Retention Period

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Your data is retained as long as your account remains active
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If the account is closed, some data may be retained for a limited period for legal, security, or accounting purposes
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After the retention period, data will be deleted or anonymized so it can no longer be linked to you

6. Data Protection

The company employs advanced security measures to protect your personal data from unauthorized access or unlawful use, including:

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Encryption technologies and firewalls
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Strict internal access controls for employees
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Continuous monitoring to minimize risks of breaches or leaks

Users are also responsible for maintaining the confidentiality of their login credentials and password, and for not sharing them with others.

7. Minors' Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.

8. Cookies

Our applications and website use cookies for the following purposes:

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Enabling essential functions such as login and account management
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Improving performance and user experience
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Conducting analytics to understand and enhance service usage
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Delivering personalized content and promotional offers

Users can manage cookie preferences through their device or browser settings.

9. Data Sharing

The company may share specific data with:

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Transportation partners and drivers to fulfill ride requests
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Insurance companies and financial institutions when necessary
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Governmental or judicial authorities if required by law

Data will not be shared with third parties for commercial purposes without the user's consent.

10. Policy Updates

The company reserves the right to modify or update this policy periodically in accordance with legal requirements or service needs. Continued use of the application or website constitutes acceptance of any changes.

11. User Rights

Users have the following rights regarding their personal data:

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Right of Access: Request a copy of the personal data we hold about you
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Right to Rectification: Request correction or update of inaccurate or incomplete data
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Right to Erasure: Request deletion of your personal data unless retention is required by law or for legitimate purposes
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Right to Restrict Processing: Object to or limit certain uses of your data under specific conditions
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Right to Data Portability: Request your data in a transferable format for use with another service provider
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Right to Object: Object to the use of your data for marketing purposes at any time
7.
Right to Withdraw Consent: Withdraw your consent for data collection or processing at any time without affecting the legality of prior processing

To exercise any of these rights, please contact us via the official company email and clearly state the nature of your request in the subject line to expedite processing.

Contact Us

For inquiries about this policy or to exercise your data-related rights, please contact us via the company's official email address.